Shipping policy

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Shipping PolicyLast updated: May 18, 2026Thank you for shopping at Grandpa Emilio's Workshop. This Shipping Policy explains how we process and ship your orders. By placing an order, you agree to the terms below.Order Processing Time
  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Business days are Monday to Friday, excluding weekends and public holidays.
  • During busy periods (such as holidays), processing times may be slightly longer. We’ll notify you if we expect any delays.
  • Orders placed after 2 PM EST or on weekends/holidays will be processed the next business day.
Shipping Methods and Delivery TimesWe offer the following shipping options (delivery estimates shown at checkout):Domestic Shipping (United States):
  • Standard Shipping: Free — Estimated delivery: 3-7 business days
  • Express Shipping: Available for an additional fee — Estimated delivery: 1-3 business days
International Shipping:
  • We ship to select countries worldwide.
  • International orders may incur customs duties, taxes, and import fees charged by your local authorities. These are your responsibility and are not included in the shipping cost.
  • Estimated delivery: 7-21 business days (varies by country and customs processing).
Delivery times are estimates only and are not guaranteed. They do not include any customs delays for international shipments.Shipping Costs
  • Free shipping on all orders (domestic standard shipping).
  • Express shipping and international shipping rates are calculated at checkout based on weight, dimensions, and destination.
Tracking and Delivery
  • You will receive a shipping confirmation email with tracking information once your order ships.
  • Track your package using the tracking number provided via the carrier’s website.
  • We are not responsible for delivery delays caused by the carrier, incorrect addresses, or customs issues.
Shipping Address
  • Please double-check that your shipping address is complete and accurate. We cannot be held responsible for packages shipped to an incorrect address provided by you.
  • We cannot change or redirect a package once it has been shipped.
Damaged or Lost Packages
  • If your package arrives damaged, please contact us within 7 days of delivery with photos of the damage and packaging. We will gladly arrange a replacement or refund.
  • For lost packages, please wait until the estimated delivery window has passed, then contact us. We will work with the carrier to resolve it.
  • Claims must be filed within the carrier’s deadlines (usually 30-60 days).
Order Cancellations and Changes
  • You may cancel or modify your order within 1 hour of placing it, or before it has been processed. Please contact us as soon as possible.
  • Once processed and shipped, orders cannot be canceled.
Returns and Refunds Related to ShippingPlease see our Return Policy for details on returns and refunds. Shipping costs are generally non-refundable unless the return is due to our error (wrong item or defective product).Contact UsIf you have any questions about your order or shipping, feel free to reach out:
  • Email: crumpetlips@gmail.com (mailto:crumpetlips@gmail.com)
  • Or through our contact page / customer support chat
We appreciate your business and work hard to get your handmade treasures from Grandpa Emilio’s Workshop to you quickly and safely!